Terms and Conditions
These terms and conditions ("Agreement") govern your use of the website 'Soulful Sisters' (referred to as "Website" or "Site") located at www.soulfulsisters.co.uk and any related services provided by Soulful Sisters (referred to as "We" or "Us"). By accessing or using our Site and services, you agree to be bound by this Agreement. If you do not agree with any part of this Agreement, please refrain from using our Site and services.
1. Subscription Services:
a. By subscribing to our services, you agree to pay the specified fees as outlined on the Website. These fees may be subject to change, and any changes will be communicated to you in advance.
b. Subscriptions are billed on a recurring basis until cancelled by you. By subscribing, you authorise us to charge your provided payment method for the recurring subscription fees.
c. You may cancel your subscription at any time by contacting us at info@soulfulsisters.co.uk. Cancellations must be made before the next billing cycle to avoid further charges.
2. Right to Cancel:
a. In accordance with UK regulations, you have the right to cancel your subscription within 14 days of the subscription start date without providing any reason.
b. To exercise your right to cancel, you must contact us in writing at info@soulfulsisters.co.uk and provide your subscription details.
c. If the services have already been delivered or partially consumed within the 14-day cancellation period, a proportionate amount may be deducted from any refund provided.
3. Intellectual Property:
a. All content on the Website, including text, graphics, logos, images, and software, is the property of Soulful Sisters or its content suppliers and is protected by UK and international copyright laws.
b. You may not reproduce, distribute, modify, transmit, display, perform, or otherwise use any content from the Website without our prior written consent.
4. Limitation of Liability:
a. We make no warranties or representations about the accuracy, reliability, completeness, or timeliness of the content on our Site.
b. In no event shall Soulful Sisters be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or services.
c. We shall not be held responsible for any issues arising from the use of third-party websites, products, or services linked to or mentioned on our Site.
5. Privacy:
a. We are committed to protecting your privacy and handling your personal information in accordance with UK data protection laws. Please refer to our Privacy Policy for more information.
6. Governing Law:
a. This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
7. Modifications:
a. We reserve the right to modify this Agreement at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Site and services after the modifications are posted constitutes your acceptance of the revised terms.
If you have any questions or concerns about these terms and conditions, please contact us at info@soulfulsisters.co.uk.
Shipping Policy:
Thank you for shopping at Soulful Sisters! We strive to provide you with a seamless and enjoyable shopping experience. Please find below our shipping policy:
1. Processing Time: Upon receiving your order, we will process and ship it within 2-5 working days. Please note that this does not include weekends or public holidays.
2. Monthly Subscriptions: For our valued monthly subscribers, your orders will be shipped out on the 10th day of each month. This ensures that you receive your subscription package in a timely manner.
3. Shipping Locations: Currently, we only offer shipping within the United Kingdom and Wales. However, we are actively working towards expanding our shipping services to the European Union in the near future.
4. Shipping Charges: We offer a set fee of 5.99 for shipping on all orders within the United Kingdom and Wales, this covers the postage and packaging.
5. Delivery Time: Once your order has been shipped, the estimated delivery time within the UK and Wales is typically 2-5 working days. Please note that delivery times may be subject to unforeseen circumstances or delays beyond our control.
6. Tracking: For your convenience, all orders will be provided with a tracking number. You can track the progress of your shipment by visiting our website and entering your tracking number in the designated section.
7. Contact Information: If you have any questions or concerns regarding your order or shipping, please do not hesitate to reach out to us. You can contact our customer support team via email at info@soulfulsisters.co.uk. Our team will be more than happy to assist you.
We would like to thank you for choosing Soulful Sisters. We are committed to providing you with high-quality products and exceptional customer service. Stay tuned for updates on our shipping services to the European Union.
Last updated: 27th Oct 2023